Shipping PolicyUpdated 21 days ago

MFI Medical makes ordering easy with simple, transparent shipping options. We select the most appropriate carrier based on the products ordered and the delivery destination. Carriers may include FedEx, UPS, USPS, and others.

Free parcel shipping on eligible orders $100+

$5.99 standard parcel shipping applies to eligible orders under $100 within the contiguous United States.

Shipping Options

Oversized, freight, inside delivery, expedited, and other special shipping services may incur additional charges.
Approved business customers purchasing by purchase order may qualify for different shipping terms based on their account.
Expedited shipping is available for eligible products and is calculated at checkout.
Expedited shipping reduces transit time only and does not reduce processing, handling, or manufacturer lead time.
Shipping charges for oversized items and destinations outside the contiguous United States are calculated separately.
We are unable to use customer third-party shipping accounts or ship to P.O. box addresses within the contiguous United States.

Change Shipping Method or Address

If you need to change the selected shipping method after placing an order, please submit a cancellation request. The original order must be canceled and a new order placed using the correct shipping method.

Cancellation requests must be submitted before the order ships. Once an order has shipped, it must be handled through our returns process.

Estimated Delivery

Estimated Delivery is the date range in which your product is expected to arrive after your order is placed. This estimate includes both product lead time and shipping transit time.

Expedited shipping reduces transit time only. It does not expedite product lead time, manufacturer processing, or preparation for shipment.

You can find the estimated delivery window on the product page near the Add to Cart button.

Oversized Items

Oversized items shipping within the contiguous United States may be delivered by freight or inside delivery service. Oversized deliveries are generally made on weekdays.

Freight Delivery

Freight shipments are typically secured to a pallet and delivered to the shipping address. Standard freight delivery does not include bringing the shipment inside, unpacking, disposal of packaging materials, assembly, installation, or equipment removal.

Inside Delivery

Inside Delivery includes unloading, unpacking, disposal of packaging materials, and placement of the product in an accessible location of your choice. It does not include product training, assembly, installation, or removal of existing equipment unless specifically stated otherwise.

Customers are responsible for confirming that entrances, elevators, hallways, and other access points can accommodate the ordered products. Additional charges may apply for stairs, additional personnel, special equipment, limited-access locations, residential delivery, or other delivery exceptions.

Oversized Shipping Rates

Freight: $495 per oversized item

Delivered to the shipping address secured to a pallet. Does not include inside delivery, unpacking, or disposal of packaging materials.

Inside Delivery: $995 for the first oversized item and $795 for each additional oversized item

Includes unloading, unpacking, disposal of packaging materials, and placement in an accessible location.

Residential Inside Delivery for Hospital Beds: $1,995 per oversized item

Includes unloading, unpacking, disposal of packaging materials, and placement in an accessible ground-floor location.

Hospital beds delivered to residential addresses require a Residential Hospital Bed Waiver .

If the shipping option selected during checkout is unavailable for your location or order, our team will contact you with the available alternatives. You may approve the revised shipping arrangement or request to cancel the order.

Customers should inspect freight and oversized shipments for visible damage before accepting delivery. If the shipment appears significantly damaged, please refuse delivery and contact MFI Medical immediately.

International Shipping

The recipient is responsible for providing all documentation required for successful delivery, including customs or brokerage documentation when applicable.

If required documentation or customs procedures are not completed, the shipment may be returned. Shipping, return shipping, customs, brokerage, and other costs incurred may be deducted from the customer's refund.

Freight orders to Canada: A customs broker may be required. Please provide your broker's information to your account manager. If you do not have a broker, contact us for assistance.

Using Your Own Shipping Label and Documents

International customers may contact us to provide their own shipping label and required customs documentation for eligible orders shipping outside the contiguous United States.

Shipping Damage

Inspect your package upon delivery and report visible damage to the carrier at the time of delivery.
Damage that is not immediately visible must be reported to MFI Medical within 48 hours of delivery.
If equipment is visibly damaged beyond use or appears to require significant repair, refuse delivery when possible and notify MFI Medical immediately.

Lost Packages

Report packages marked as delivered but not received within one business day of the reported delivery date.
Check with neighbors, nearby businesses, reception areas, mailrooms, and other possible delivery locations first.
Packages reported missing more than one business day after delivery may be more difficult to trace.
Please allow up to three business days for a lost-package investigation to be completed.

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