Warranty PolicyUpdated a month ago
Warranty information can be found on each product page under the Key Features and within the product description.
Warranties will vary by product, condition (Factory New, Factory Refurbished, and Certified Refurbished), and by the manufacturer. The warranty period begins on the date the item is delivered/received by the customer. Please be sure to unpack, inspect and test the items in a timely manner as MFI Medical will not be responsible for issues with equipment or items that are not opened promptly and past the warranty period.
| Condition | Warranty Policy |
|---|---|
| Factory New Items | Warrantied by and through the manufacturer. All warranty claims must be processed through the original manufacturer. MFI is available to assist with any manufacturer warranty claims. |
| Factory Refurbished | Products are warrantied by and through the manufacturer. All warranty claims must be processed through the original manufacturer. MFI is available to assist with any manufacturer warranty claims. |
| Certified Refurbished | Include a warranty through MFI Medical. The warranty on certified items is a parts & labor warranty that covers faulty components and defects. Warranty does not cover routine maintenance, consumables, everyday wear items, and user damage. After the expiration of the warranty period, MFI is available to assist with technical support. |
* Please note that shipping charges are usually not covered under warranty for non-continental US orders and orders for Factory New and Factory Refurbished items.
Submit a Warranty Claim
To submit a warranty claim, please email [email protected] with the following:
- Order number.
- SKU
- Serial Number or Lot Number
- Brief description of the issues you are experiencing.
- Media (photos & videos showing the issue and how everything is connected)
Our team will open a support ticket and assist you every step of the way.
Certified Satisfaction Guarantee
MFI has certified technicians who are standing by to assist with any questions. Although issues are rare, they can appear and usually are easily resolved over the phone. If the problems are not resolved remotely, our team will determine whether the item should be sent back to MFI or send a technician on-site for repairs.
To expedite a response to your issue, be prepared to provide details on how (steps executed) and when (time and date) the problem occurred. We will also require the order number, serial number, and media (photos & videos showing the issue and how everything is connected). Let us know if you feel that our quality does not meet your expectations, and we will work to achieve your satisfaction.
Extended Warranties
We are excited to announce that MFI Medical has partnered with CPS to offer Extended Warranty Coverage for your medical devices and equipment.
If available, extended warranties can be conveniently added to your shopping cart directly from the item page. Simply look for the warranty option during your purchase process to ensure your equipment is fully protected from day one.
The extended warranties available on our website are provided and supported by Consumer Priority Service (CPS).
The extended warranty coverage begins on the day of your purchase, with CPS taking over from Day 31. This overlaps with the standard warranty to ensure comprehensive coverage, as the CPS extended warranty also includes protection against accidental damage.
For any extended warranty claims, please submit them directly to CPS. You can start your claim by clicking here.
This partnership ensures that you receive comprehensive protection and peace of mind for your valuable investments. Here’s what the coverage includes:
Coverage Highlights:
- Medical Devices & Equipment: Our extended warranty covers a wide range of medical devices and equipment, ensuring that your essential tools are protected.
- On-site Service: Enjoy the convenience of on-site service according to the OEM's terms, minimizing downtime and ensuring your equipment is up and running when you need it most.
- Mechanical, Hardware, and Electrical Failures: The warranty covers all types of failures, including mechanical, hardware, and electrical issues, providing comprehensive protection.
- International Coverage: Whether your practice is local or international, our extended warranty has you covered, ensuring support wherever you are.
- Easy Claims Process: We understand the importance of a hassle-free experience. The claims process is designed to be straightforward and easy, so you can focus on what matters most – your patients.
For more details, visit: CPS Medequip Protection Plan
Product Service (Out of Warranty)
The vitality of healthcare delivery is significantly dependent on the reliability and performance of medical equipment. Medical equipment functions as the backbone of diagnostic, therapeutic, and monitoring procedures, allowing healthcare providers to make accurate decisions and provide effective treatments. However, to ensure the seamless operation of these devices, they require regular maintenance and repairs. This article will provide an overview of medical equipment service and repair recommendations and highlight key companies leading the field in preventative maintenance, service, and repairs.
The Importance of Medical Equipment Maintenance and Repair
Whether you're working with high-tech MRI scanners, life-saving ventilators, or basic patient monitoring devices, all medical equipment needs to be kept in optimal condition. Regular maintenance and timely repairs not only ensure the longevity and performance of these machines but also prevent malfunctions that could potentially compromise patient safety. Moreover, well-maintained equipment can significantly reduce healthcare costs by preventing expensive emergency repairs and prolonging the life of the equipment.
Choosing the Right Service Provider
Choosing a reliable medical equipment service provider is paramount when it comes to maintaining medical equipment. Below are some trusted organizations offering top-notch service and repair solutions.
1. MFI Medical
MFI Medical provides comprehensive service and repair solutions for medical equipment. If your equipment was purchased from MFI and is still under warranty, you can rely on MFI for service. MFI also extends its medical equipment services to select EEG, EMG, IOM, and PSG systems, irrespective of whether these were purchased from MFI. Additionally, for any warranty claims on new items bought through MFI Medical, the company is ready to assist with processing through the original manufacturer.
2. Original Equipment Manufacturer
It's advisable to contact the original medical equipment manufacturer directly for technical support questions and warranty claims. In most cases, the manufacturer can provide expert technical support and guide you through the medical equipment repair process. The manufacturer might recommend a local service company or request that you send your item in for repair.
3. EMSAR
With a mission to provide quality medical equipment repairs to its customers across the U.S. and Canada, EMSAR stands as a formidable service provider. EMSAR’s network of highly-trained technicians allows the company to offer best-in-class services. They are also the trusted service provider for renowned manufacturers such as Ferno, Midmark, and Stryker. You can use this online form to request service from EMSAR: EMSAR Service Request
Final Thoughts
Proactive maintenance and timely repairs of medical equipment are key to reliable healthcare delivery. Opting for a credible medical equipment service provider not only ensures the longevity and efficiency of your medical equipment but also helps maintain a safe and productive healthcare environment. By leveraging the expert services of companies like MFI Medical, and EMSAR, healthcare facilities can focus more on providing quality care to their patients and less on equipment management.